Information about returns, exchanges, and damaged items for Cotton Valle cotton bag orders.
Returns are evaluated on a case-by-case basis. Standard (non-customized) products may be eligible for return if reported within 7 days of delivery and returned in unused, original condition.
Custom-printed, custom-sized, or personalized cotton bag orders are generally non-returnable and non-refundable unless the items arrive damaged or defective. We encourage buyers to request a pre-production sample to confirm design, fabric, and print quality before approving bulk production.
If your order arrives damaged or with manufacturing defects, please contact Cotton Valle within 7 days of delivery. Include clear photos of the damaged items and packaging. We will review your case and work toward a suitable resolution, which may include replacement, repair, or credit.
To initiate a return request, contact Cotton Valle via email or the contact form with your order details, the reason for return, and supporting photos if applicable. We will review your request and provide instructions on next steps.
Contact Us About a Return